Find answers to your common questions about TeleAxis services
TeleAxis provides 5G coverage across 95% of populated areas in Bahrain, with 4G LTE available nationwide. Our network extends to both urban centers and rural communities.
5G offers speeds up to 1 Gbps with latency under 1ms, compared to 4G's 300 Mbps with 50ms latency. This enables real-time applications like AR/VR and IoT services.
Yes, TeleAxis offers international roaming in over 200 countries. Contact customer support for roaming package details and rates.
Data is measured in gigabytes (GB) and charged based on your selected plan. Excess data beyond your plan limit is charged at standard overage rates.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect in your next billing cycle with no additional fees.
We accept credit cards, debit cards, bank transfers, and automatic billing. You can manage payments through our customer portal or mobile app.
Most modern smartphones released after 2019 support 5G. Check your device specifications or contact us for device compatibility verification.
24/7 support is available via phone (+973 1234 5678), email, live chat, or our mobile app. Average response time is under 5 minutes.
Yes, we offer regular device upgrade programs with discounts on latest models. Upgrade options depend on your current plan and account status.
TeleAxis guarantees 99.9% network uptime with service credits for any downtime exceeding this threshold.
We employ military-grade encryption, multi-layer security protocols, and continuous monitoring to ensure your data remains secure and private.
Yes, enterprise and business customers can request static IP addresses. Contact our business sales team for details.